Cancellation & Refund Policy – PerfElite Solutions
Thank you for choosing PerfElite Solutions for your software performance testing services and training needs. We are committed to providing you with exceptional services and training. However, we understand that circumstances may arise where you need to cancel or request a refund. This Cancellation & Refund Policy outlines the guidelines and procedures for cancellations and refunds specifically for PerfElite Solutions.
Cancellation of Services
1.1 Cancellation by the Customer:
If you wish to cancel the software performance testing services or training that you have booked with PerfElite Solutions, please notify us as soon as possible. You can contact our customer support team through email or phone to initiate the cancellation process.
1.2 Cancellation by PerfElite Solutions:
PerfElite Solutions reserves the right to cancel or reschedule services or training sessions due to unforeseen circumstances such as instructor unavailability, technical issues, or insufficient registrations. In such cases, we will provide you with a full refund or offer an alternative schedule.
2.1 Refund Eligibility:
Refunds may be available based on the following conditions:
Cancellation of services or training initiated by the customer within the specified time period.
Cancellation of services or training by PerfElite Solutions due to unforeseen circumstances.
2.2 Non-Refundable Items:
The following items are non-refundable:
Any completed services or training sessions.
Any services or training sessions that have commenced and are in progress.
2.3 Refund Process:
To request a refund, you must contact our customer support team at PerfElite Solutions with your cancellation request. We will review your request and process the refund if it meets the eligibility criteria mentioned above. Refunds will be issued using the same payment method used for the initial transaction.
2.4 Refund Timeframe:
Refunds will be processed within 10 business days from the date of cancellation approval. Please note that the time it takes for the refund to be credited back to your account may vary depending on your bank or payment processor.
If you are unable to attend a scheduled training session, you may request to reschedule to a later date, subject to availability. Rescheduling requests should be made in advance, and PerfElite Solutions will make reasonable efforts to accommodate your request.
Changes to the Policy
PerfElite Solutions reserves the right to modify or update this Cancellation & Refund Policy at any time without prior notice. Any changes to the policy will be effective immediately upon posting on our website.
If you have any questions or concerns regarding this Cancellation & Refund Policy, please contact our customer support team at PerfElite Solutions. You can find our contact information on our website.